Kugo

BAG

Policy

Return and Exchange

• RETURNS OR SIZE-EXCHANGE REQUESTS ARE ACCEPTED WITHIN 7 DAYS OF DELIV- ERY FOR STORE CREDIT ONLY (VALID FOR 12 MONTHS).

• NO REFUNDS. REFUNDS ARE ISSUED ONLY FOR DAMAGED OR INCORRECT ITEMS TO UPHOLD OUR SUSTAINABILITY COMMITMENT.

• RETURNS OR SIZE-EXCHANGE REQUESTS ARE ACCEPTED WITHIN 7 DAYS OF DELIV- ERY FOR STORE CREDIT ONLY (VALID FOR 12 MONTHS).

• NO REFUNDS. REFUNDS ARE ISSUED ONLY FOR DAMAGED OR INCORRECT ITEMS TO UPHOLD OUR SUSTAINABILITY COMMITMENT.

You May Initiate a Return/Exchange If

• THE PRODUCT DOES NOT FIT.

• THE PRODUCT OR SHIPPING PACKAGE IS DAMAGED.

• THE PRODUCT IS DEFECTIVE.

• A PART OR ACCESSORY IS MISSING.

CONDITIONS

• SALE OR DISCOUNTED ITEMS ARE FINAL SALE—NO RETURNS OR EXCHANGES.

RETURN & EXCHANGE PROCESS

• ORDERS CAN ONLY BE CANCELED BEFORE SHIPPING TO PREVENT UNNECESSARY PROCESSING.

• PICK-UP WILL BE SCHEDULED TWICE. IF BOTH ATTEMPTS FAIL, YOU’LL NEED TO SHIP THE ITEM BACK.

• REVERSE PICK-UP DEPENDS ON SERVICE AVAILABILITY IN YOUR AREA.

• ONCE RECEIVED, THE ITEM UNDERGOES A QUALITY CHECK BEFORE THE RETURN/EX- CHANGE IS PROCESSED.

• PROCESSING TIME: 7-10 WORKING DAYS.

CANCELLATION

• CANCELLATIONS ARE ALLOWED WITHIN 24 HOURS OF PURCHASE.

SHIPPING & DELIVERY

• FREE SHIPPING ON PREPAID ORDERS.

• COD ORDERS INCUR A SMALL FEE.

• DELIVERY DURATION: 3-5 WORKING DAYS

CUSTOMER SUPPORT

• DROP US WHATEVER YOU GOTTA SAY HERE AND WE’LL GET BACK TO YOU AS SOON AS WE CAN.

• CUSTOMER SUPPORT IS AVAILABLE ON EMAIL DURING BUSINESS HOURS (MON–FRI, 11AM–6PM).

LIMITED EDITION

• NO RESTOCKS. ONCE SOLD OUT, IT’S GONE.

TERMS OF SERVICES

• ALL PRICES ARE INCLUSIVE OF APPLICABLE TAXES.

Taxes

• BY PLACING AN ORDER ON KUGO, YOU AGREE TO OUR POLICIES, PAYMENT TERMS, AND PRODUCT AVAILABILITY CONDITIONS.

• WE RESERVE THE RIGHT TO CANCEL ANY ORDER DUE TO STOCK ISSUES, PAYMENT VERIFICATION PROBLEMS, OR SUSPECTED FRAUDULENT ACTIVITY.

• LIMITED EDITION ITEMS ARE NOT RESTOCKED—ONCE SOLD OUT, THEY’RE GONE FOR GOOD.

• WE’RE NOT LIABLE FOR DELAYS DUE TO COURIER SERVICE DISRUPTIONS OR FACTORS OUTSIDE OUR CONTROL (E.G. NATURAL DISASTERS, STRIKES, ETC.).

• YOUR PERSONAL DATA IS SAFE WITH US.

• WE COLLECT ONLY THE MINIMUM INFORMATION NECESSARY (LIKE NAME, SHIPPING ADDRESS, EMAIL) TO PROCESS AND FULFILL YOUR ORDER.

• WE DO NOT SHARE OR SELL YOUR DATA TO THIRD PARTIES.

• PAYMENTS ARE HANDLED VIA SECURE THIRD-PARTY PAYMENT GATEWAYS; WE DO NOT STORE ANY CARD OR BANKING DETAILS.

• YOU MAY REACH OUT TO US AT ANY TIME TO REVIEW, UPDATE, OR DELETE YOUR DATA.