PRIVACY POLICY

RETURNS & EXCHANGES

  • RETURNS OR SIZE-EXCHANGE REQUESTS ARE ACCEPTED WITHIN 7 DAYS OF DELIVERY FOR STORE CREDIT ONLY (VALID FOR 12 MONTHS).
  • NO REFUNDS. REFUNDS ARE ISSUED ONLY FOR DAMAGED OR INCORRECT ITEMS TO UPHOLD OUR SUSTAINABILITY COMMITMENT.

YOU MAY INITIATE A RETURN/EXCHANGE IF

  • THE PRODUCT DOES NOT FIT.
  • THE PRODUCT OR SHIPPING PACKAGE IS DAMAGED.
  • THE PRODUCT IS DEFECTIVE.
  • A PART OR ACCESSORY IS MISSING.

CONDITIONS

  • ITEM MUST BE UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING.
  • SALE OR DISCOUNTED ITEMS ARE FINAL SALE—NO RETURNS OR EXCHANGES.

RETURN & EXCHANGE PROCESS

  • ORDERS CAN ONLY BE CANCELED BEFORE SHIPPING TO PREVENT UNNECESSARY PROCESSING.
  • PICK-UP WILL BE SCHEDULED TWICE. IF BOTH ATTEMPTS FAIL, YOU’LL NEED TO SHIP THE ITEM BACK.
  • REVERSE PICK-UP DEPENDS ON SERVICE AVAILABILITY IN YOUR AREA.
  • ONCE RECEIVED, THE ITEM UNDERGOES A QUALITY CHECK BEFORE THE RETURN/EXCHANGE IS PROCESSED.
  • PROCESSING TIME: 7-10 WORKING DAYS.

CANCELLATION

  • CANCELLATIONS ARE ALLOWED WITHIN 24 HOURS OF PURCHASE.

SHIPPING & DELIVERY

  • FREE SHIPPING ON PREPAID ORDERS.
  • COD ORDERS INCUR A SMALL FEE.
  • DELIVERY DURATION: 3-5 WORKING DAYS.

CUSTOMER SUPPORT

  • DROP US WHATEVER YOU GOTTA SAY HERE AND WE’LL GET BACK TO YOU AS SOON AS WE CAN.
  • CUSTOMER SUPPORT IS AVAILABLE ON EMAIL DURING BUSINESS HOURS (MON–FRI, 11AM–6PM).

LIMITED EDITION

  • NO RESTOCKS. ONCE SOLD OUT, IT’S GONE.

TAXES

  • ALL PRICES ARE INCLUSIVE OF APPLICABLE TAXES.

TERMS OF SERVICES

  • BY PLACING AN ORDER ON KUGO, YOU AGREE TO OUR POLICIES, PAYMENT TERMS, AND PRODUCT AVAILABILITY CONDITIONS.
  • WE RESERVE THE RIGHT TO CANCEL ANY ORDER DUE TO STOCK ISSUES, PAYMENT VERIFICATION PROBLEMS, OR SUSPECTED FRAUDULENT ACTIVITY.
  • LIMITED EDITION ITEMS ARE NOT RESTOCKED—ONCE SOLD OUT, THEY’RE GONE FOR GOOD.
  • WE’RE NOT LIABLE FOR DELAYS DUE TO COURIER SERVICE DISRUPTIONS OR FACTORS OUTSIDE OUR CONTROL (E.G. NATURAL DISASTERS, STRIKES, ETC.).

PRIVACY POLICY

  • YOUR PERSONAL DATA IS SAFE WITH US.
  • WE COLLECT ONLY THE MINIMUM INFORMATION NECESSARY (LIKE NAME, SHIPPING ADDRESS, EMAIL) TO PROCESS AND FULFILL YOUR ORDER.
  • WE DO NOT SHARE OR SELL YOUR DATA TO THIRD PARTIES.
  • PAYMENTS ARE HANDLED VIA SECURE THIRD-PARTY PAYMENT GATEWAYS; WE DO NOT STORE ANY CARD OR BANKING DETAILS.
  • YOU MAY REACH OUT TO US AT ANY TIME TO REVIEW, UPDATE, OR DELETE YOUR DATA.

Plumaria Studio Private Limited